Last updated 2026-04-05
This Refund Policy describes when and how you may receive a refund for payments made to Sellers Delight. It should be read alongside our Terms of Use.
Sellers Delight is a subscription-based SaaS platform billed monthly through Stripe. We want you to be satisfied with the Service and offer fair, transparent refund terms.
If you are a consumer in the UK or EU, you have a statutory right to cancel within 14 days of purchase for a full refund under the Consumer Contracts Regulations 2013 (UK) or the Consumer Rights Directive 2011/83/EU. To exercise this right, contact us at billing at sellersdelight dot app within 14 days of your initial subscription payment. If you have actively used the Service during this period, we may deduct a proportionate amount for the service already provided.
Monthly subscriptions can be cancelled at any time via the Stripe Customer Portal (accessible from your Subscription page). Cancellation takes effect at the end of the current billing period — you retain access until then. We do not offer partial refunds for unused days within a billing cycle.
If you believe you were charged in error (duplicate charge, wrong amount, charge after cancellation), please contact billing at sellersdelight dot app within 30 days. We will investigate promptly and issue a full refund for any confirmed billing error.
When you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the start of your next billing cycle. You will not be charged the higher rate after the current period ends. No refund is issued for the remainder of the current higher-tier period.
Extra seat charges (Custom plan) are billed monthly alongside your subscription. Removing seats takes effect at the next billing period. No partial refund is issued for seats removed mid-cycle.
We reserve the right to issue discretionary refunds or credits in cases of extended service outages, data loss attributable to us, or other exceptional circumstances. Such refunds will be assessed on a case-by-case basis.
Contact billing at sellersdelight dot app with your account email, the charge date, and the reason for your request. We aim to respond within 3 business days and process approved refunds within 5–10 business days via your original payment method.
We encourage you to contact us before initiating a chargeback with your bank or card provider. Chargebacks incur fees that may be passed on if the dispute is resolved in our favour. We are happy to resolve billing issues directly and quickly.
We may update this Refund Policy from time to time. Material changes will be announced via the dashboard or email. The policy in effect at the time of your purchase applies to that transaction.
Billing questions can be sent to billing at sellersdelight dot app.